Returns Policy
If for any reason you are unhappy with your purchase you can return it to us unopened in its original condition and packaging within 7 days, we will issue a full refund for the price you paid for the item. We are unable to accept any software whether digital download, CD or DVD based for refund. It is the buyer’s responsibility to check software compatibility. You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
To return an item:
Contact must first be made with MCP-Solutions (South West) to obtain a returns note number you can expect a refund in the same form of payment originally used for the purchase less postage and packaging costs within 5 days of our receiving your return. If you require an exchange, please place a new order online.
When you return the item please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. Please write the RNA number clearly on the packaging.
In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories.
(Original delivery and return delivery costs, wherever made by MCP-Solutions (South West), will still be payable by the customer).
We accept the return of all items only if they are unopened and in their original condition.
Items that have been lost or damaged in transit will be your responsibility so please arrange adequate insurances.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.
For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing).
This returns policy does not affect your statutory rights.